Frequently Asked Questions
Can I supply my own items?
Possibly. Send us a photo and details first so we can confirm the item and its finish are suitable for laser engraving.
What file types do you accept?
Vector files such as SVG, AI, EPS, or PDF usually produce the best results. High-resolution PNG or JPG files may also work. If you are unsure, send what you have and we will review it.
How long is the turnaround time?
Turnaround varies based on the material, artwork preparation, quantity, and current workload. Include your needed-by date with your quote request, and we will confirm the timeline before work begins.
Do you handle bulk orders?
Yes. We can review bulk, business, and event orders. Include the quantity and deadline in your quote request so we can confirm pricing and timing.
What materials can you engrave?
We work with wood, coated metal, leather, glass, and other laser-compatible materials. Material suitability is confirmed before the project begins.
What is your return policy?
Because every custom order is made specifically for you, please review all names, dates, and design details carefully. If there is a problem with your finished order, contact us promptly so we can review it with you.